1. How about the warranty of VR equipment?
We support one year warranty, and lifetime technical support. Also will send you the new part to exchange the damage when has any problem during the warranty period.
2. How about the shipping?
A. EXW trade term,you should arrange the shipping and take the goods from our factory.
B. CIF trade term,we will arrange the shipping and loading to your port.
C. Air or sea transportation, all are according clients' request.
3. What's the payment term?
We accept TT(bank transfer) to our bank account or western union, Alibaba trade assurance
(30% deposit ,and 70% balance before delivery).
4. What is the type of your movies?
Horror, thriller, cartoon, roller coaster, car racing movies ect. Suitable for adult and kids.
About 3-10 minutes each movie.
5. Are you the manufacturer or trader?
We not only the manufacturer also trader.
6. Do you accept OEM/ODM?
Of course, yes. We have a professional R&D team, which supports to customize the VR for our clients.If you have any idea, pls share to our team, we will do the best for you.
7. Do you have any Certificate for the VR?
Yes, our VR have CE, ROHS, SGS...If you require any additional certificates, pls tell our sales team, and we will help to get them.
8. What's minimum order and how long will you ship ?
A: The minimum order is 1pc as normal, we will deliver in 7 working days after receiving deposit, and receiving the balance then can arrange the delivery.
9. Do we need to install VR when receive it ?
A: We already assembled well the machine before delivery, which no need the installation, means when customer receives the goods, just follow our attached user manual, and plug the power and open all computers, then it can work smoothly.
10. When will you update the games? Will you charge or free?
We will update the games every month, and it is free for you.
11. The Voltage is different in our country. What should we do?
Don’t worry. We can make it in 110V-220V to meet your standard.